Operations

How do I add an item to the shopping basket?

You can add to the shopping basket directly from the products detail page. Next to the main image of every product there is an "Add to Cart" button, which you can click on to add this item to your basket.

How do I know my item has been added to the shopping basket?

Once you have clicked on the "Add to Cart" button to place the item in your shopping basket, your item will appear on the top right of the page, under the basket icon.

How do I get to the checkout?

First go to the shopping basket icon at the top right of the page. Below the basket icon is a 'Checkout' button that leads you directly to the checkout.

How do I edit my items?

First locate the shopping basket icon on the top right of your screen then click on 'Edit Basket'.

How do I check the delivery cost on my items?

Click on 'Calculate Shipping' at anytime during your shopping trip. You can then type in your country and post code for the updated price.

Order Status

How do I know my order has been received?

Once an order is received our system will send you an order confirmation e-mail to the e-mail address that you entered during the site's secure checkout.

How do I track my order? Has it been shipped?

You can check the status of your order by clicking into the "View Orders" section in your account. Just log in and view any order. If shipping is via Courier you will receive a reference number to enable you to track the order on City Link website

My order never arrived

Please contact Customer Services via the contact us page if your order has not been received within the time originally stated on your invoice/receipt.

An item is missing from my delivery

Please contact Customer Services without delay via the contact us page if your order is incomplete or incorrect.

When will my backorder arrive?

Your item will be dispatched as soon as we receive the product from our manufacturers. If the item is later than expected, please contact Customer Services via the contact us page.

My Account

How do I create an account?

Click on Log In/Register link on the top right of the home page to register. You will be asked to either register or log in when you go to the checkout. Once you have created an account your address will be stored for easier ordering the next time

I forgot my password

Click on Log In link on the top right of the page and then click on the Forgotten Your Password? link. Enter the email address that the account was created with and an e-mail will be sent to that e-mail address with the current password. Alternatively you can contact us to reset your password for you

Delivery

Do you ship to my country?

Very likely, we ship to a large number of countries exluding USA and Africa

Payment

What are my payment choices?

We accept Credit/Debit cards and PayPal online. We also accept Bank Transfer or Cheques by arrangement. Government Agencies adn Local Authorities can obtain accounts

When will my order ship and what are my shipping charges?

Delivery charges can be found here.

Guarantees

Price

All prices on our website are guaranteed to be fair and accurate in our industry, they will not alter from the time of your purchase to the time you are charged. We offer a Price Match Guarantee if you find the product you're looking for cheaper somewhere else.

Privacy Policy

We will never sell, share, or rent your information with other parties. This site collects information by way of cookies from our users at several different points on the website.

Security

This website has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears either in the bottom right hand corner of your internet browser or to the right of the browser address bar.

Returns

To return an item to us please read our Guarantee and Returns page for details.

Pricing and Billing

I have a question on my charges

Please contact the Customer Services via the contact us page if you have any questions regarding your order.

I need a copy of my receipt/invoice

If your invoice or receipt has not been received or you require a VAT Invoice, please contact Customer Services via the contact us page to have one sent directly to you.

When will my credit card be charged?

Your credit card or PayPal account is charged immediately on purchase. We will not ship orders until full payment is received.

Buyer's Guide

How do I find my product?

There are four ways to find the item you are looking for. 1) Browse through the website's categories using the left or top menu. 2) Use the search box on the top left of the page. 3) Browse by brand. 4) Check out our 'special offers' and 'what's new' pages displayed on the top menu.

Additional Support

How do I contact you?

You can contact us via the contact us page, either by e-mail or phone. Our office hour are 9.00am to 5.00pm Monday to Friday