Important Delivery Information

All UK customer orders will be delivered either by Courier signed for service or Royal Mail.

International Orders are shipped by Air for delivery in 2 to 5 days

When Will Delivery Arrive?

When placing your order please note for UK Mainland Deliveries BabySecurity pay for an Express Courier service, or First Class Post. The Courier service works as follows (excluding Bank Holidays):

·         Orders after  2.00pm   Fri.   and by 2.00pm Mon -        Delivered Tuesday

·         Orders after  2.00pm  Mon.  and by 2.00pm Tues –     Delivered Wednesday

·         Orders after  2.00pm  Tues. and by 2.00pm Wed  –     Delivered Thursday

·         Orders after  2.00pm  Wed. and by  2.00pm Thurs –    Delivered Wednesday

·         Orders after  2.00pm  Thur. and by 2.00pm  Fri –         Delivered Monday

·         Weekend Orders                 (Saturday/ Sunday)          Delivered Tuesday

BabySecurity.co.uk pay City Link for 2 courier delivery attempts, this means if you are not available the first time the delivery driver will make a further attempt either that day or perhaps the following day. You will be left a card advising you the driver was unable to effect delivery and giving you a telephone number to call to arrange the second delivery or personal collection from the local depot. Please remember to take identification for the collection from the City Link depot.

The courier service is Signed for yet they can leave your parcel with a neighbour if you give these specific instructions when you place your order, again a signature will be required. Please Note: If you do not want your parcel left with any neighbours you must specify those instructions on you order.  

Delivery Charges & Free Delivery

We pay for all deliveries and offer Free Delivery where the order value is above £69. This applies to UK mainland only and excludes all addresses “Over Water”. Please see delivery tariff for offshore and International addresses.  Or for a specific quote contact us at customer@babysecurity.co.uk  our telephone number is 05602 055972.

UK Mainland Standard Delivery Charges

Free Delivery if order over £69 or £3.99 Small or light items (Royal Mail Standard)

Free Delivery If order over £69 or £5.85 Other items

Timed Deliveries (all order values)

£8.79 –   Delivery before 12.00 noon Next Working Day

£8.79 -    Delivery after    12.00 noon  Next Working Day

£17.69 – Delivery before 10.30am Next Working Day

£17.69 -  Delivery before 12.00 noon Saturday (order by 3.00pm Friday) 

The above prices are subject to change

Important Notice: These are standard charges to for all orders and may not represent the charges we incur for shipping the product. Where an item is returned for refund we will deduct the actual cost if greater than above.

Failed Delivery and Delivery and Collection Charges

Following the 2^nd unsuccessful delivery attempt and customer failure to collect from the City Link Depot, City Link will return the product to our warehouse at an additional cost and we will pass this £9.50 charge to you, this also applies to free delivery orders. If you require a third delivery there will be a 3^rd delivery charge of £5.95.

It is important therefore that you take steps to accept either of the first 2 deliveries because re-delivering returned parcels will cost £15.45 (£9.50 for return to warehouse plus £5.85)

Where the courier is required to collect product from your home and return to our warehouse the cost will be £15.35.

Offshore Deliveries

We are happy to ship to other locations such as Northern Ireland, Channel Islands, Scottish Isles, and Isle of Man. Approximate delivery costs are offered at the checkout (typically £19.95) but the actual cost will be confirmed once we have obtained quotations for your specific requirements.  

International Orders

We will ship by Air to a large number of International destinations (not USA or Africa) subject to your payment passing being accepted our secure payment gateway. You can also pay by IBAN Swift, or PayPal. In all cases the delivery charges quoted are estimates and we will confirm the actual cost following a specific quote for your order.

Please contact our Customer Advisors for further details either by email on info@babysecurity.co.uk  or  call on 0044 5602 055972.

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PLEASE ALSO READ OUR Guarantee & Returns Policy