Returns

Returns Policy

We do not accept returns without a Returns Authorisation Number. Please follow the steps below to obtain a RAN before sending us your item(s).

"I don't want my purchase"  - Refunds

Our 7-day returns guarantee means that if you are unhappy with your purchase, you can return it to us - no quibble - within the first 7 days of the date you received the item(s) and we will issue a FULL REFUND of the product value. Please note that we will not refund any shipping cost you paid.

"I don't want my purchase"  - Exchanges

• Within 28 days of the date you received the item(s), we will also take products back in exchange for other products of similar or greater value.
• The products must be unused and returned in "as new" condition, preferably in original packaging.
• The cost of shipping will be your responsibility.
• Please note that this is an exchange policy and cash refunds will not be given.
• Please also note that an administration fee of £3.95 will apply when returning goods for exchange outside of the 7-day "no quibble" period.
• These terms do not affect your statutory rights in the event of faulty goods.

"My product is faulty"

We will exchange, repair or refund a product which develops a defect within the first 28 days of the date you received it. After 28 days and within its warranty period, we will arrange for a repair or replacement. For your convenience, we have produced a simple label with our returns address label which you should print and enclose within the package; see "how to request a return" below.

GUARANTEE: Electrical products purchased from BabySecurity.co.uk are covered by a minimum of a 6-month guarantee or as per the manufacturer’s warranty. Other products including, gates, guards, locks and latches are covered by a 6-month guarantee. You must ensure returned goods are suitably packaged to avoid damage in transit as we will not accept responsibility for any such damage that occurs. This does not affect your statutory rights.

Please do not state products are faulty when requesting returns unless there is a genuine fault, as you will have to pay the cost of shipping non-faulty products back to you.

How to Request a Return

For your convenience, our site features an automated Return Request System. Just follow the following easy steps:

1. Log into your account using the "My Account" link at the top right of every page (your account password was emailed to you when you first shopped with us; if you have lost your password please contact us). Then, choose "Completed Orders". Select the appropriate item(s) and click the "Return" button.
2. Complete the simple form, choosing the reason why you'd like to return the items.
3. Wait for a member of our Customer Services team to check the details of your returns request; once your request is authorised, you will be e-mailed full return instructions

Please note:

• We do not accept returns without a Returns Authorisation Number. Please follow the steps above to obtain a RAN before sending us your item(s).
• We cannot accept responsibility for Returns until they arrive safely in our warehouse.
• It may take up to 14 days from receipt in our warehouse for each individual return to be processed.
• We will only refund the reasonable cost of transit/postage (up to £5.95) where goods are confirmed faulty or when the return was due to an error on our part.

If you experience any difficulties requesting a return, email us at returns@babysecurity.co.uk; make sure to include your name, order number, the product description and the reason for return.